Product, service and experience design

Shaping end to end experiences in the phygital world

We combine business opportunities with customer expectations to define, design and deliver meaningful experiences. We mix product and service thinking, brand experience, technology and data analysis to create future-proof value. We partner with our clients to explore innovative solutions and embrace an actionable change.

What you'll get

  • An actionable design of the product or the service
  • A clear understanding of the users’ need and the impact of the design on their experience
  • A roadmap for the product or the service evolution

Some real applications

Hike Ticino
Tourism

The hiking experience in the hyperconnected era

We designed an integrated ecosystem of 15 physical and digital touchpoints to enhance the Ticino tourist experience and guide people on their discovery of more than 4,000 km of local hiking trails.

Explore the case study
FC Internazionale Milano
Sport

An incessant conversation between fans and clubs

Inter released a new mobile app that becomes the club’s official voice, the tool has been designed to change over time and quickly evolve with new releases and features.

Explore the case study