We partner with business in creating the next generation of products, systems, processes and services.
We use a design driven approach to burst the digital transformation within the companies and help them offer meaningful experiences.
Product & service thinking
We mix an innovators’ mindset and a lean approach with a deep knowledge of exponential technologies to design future-proof products, services, systems and processes. We use our skills in design thinking and product management to partner with our clients in a product and service thinking process.
Shaping end to end experiences that exceed people’s expectations.
We combine business opportunities with customer expectations to define, design and deliver meaningful experiences. We mix product and service thinking, brand experience, technology and data analysis to create future proof value. We partner with our clients to explore innovative solutions and embrace an actionable change.
Helping companies advance the user, worker and customer experience.
We enable companies to offer a “zero defect customer experience”. We use our skills in service design, omnichannel prototyping, and agile product & service management to define a coherent framework, design and lead the generation of the experiences next to come.
Process, journey and model innovation
Helping companies create innovation from the inside out.
We help firms innovate their service models and their entire supply chain according to a CX point of view by applying design thinking, strategic foresight, innovation management, business model innovation and service design on their processes and value distribution channels.
Business model canvas
Service & culture design
Technology envisioning and transformation strategy
Exploring the opportunities disclosed by the emerging technologies.
We help companies handle the complexity of the technological scenario, picking among the emerging trends those that can boost their business. We envision scenarios of use and co-design with our clients the strategies to grasp a competitive advantage.
Scenario based design
Technology & innovation management
Lean consulting and service prototyping
Prototyping continuous improvements.
We transfer the lean approach into our methodology to help companies generate continuous product and process improvement and eliminate non-value added activities. We use our skills in lean startup, lean thinking and service prototyping to validate their present and future offering.
Lean process & service improvement
Lean and agile assessment
Service discovery, validation and testing
Helping companies conceive their next generation of services.
We help our clients imagine and explore the future of their services and customer experience. We use our skills in qualitative and quantitative research, ethnography and data science to discover a new space of opportunities, test and validate new products and services.
Usability & agile testing
Design leadership training, coaching and mentoring
Coaching firms to develop a design driven mindset.
Design gives business the power to generate value, differentiate, and achieve competitive advantage. We share tools and our expertise with companies who want to incorporate a design thinking attitude within their organization and train their leaders to acquire a different perspective.