Product & service thinking

Product
Product

We mix an innovators’ mindset and a lean approach with a deep knowledge of exponential technologies to design future-proof products, services, systems and processes. We use our skills in design thinking and product management to partner with our clients in a product and service thinking process.

Our services

Product

Product, service and experience design

Product

Experience strategy

Product

Process, journey and model innovation

Product

Technology envisioning and transformation strategy

Product

Lean consulting and service prototyping

Product

Service discovery, validation and testing

Product

Design leadership training, coaching and mentoring

Product

Product, service and experience design

Shaping end to end experiences that exceed people’s expectations.

We combine business opportunities with customer expectations to define, design and deliver meaningful experiences. We mix product and service thinking, brand experience, technology and data analysis to create future proof value. We partner with our clients to explore innovative solutions and embrace an actionable change.

  • Touchpoint prototyping
  • Interface design
  • Information architecture
  • Interaction design
  • Experience design
Product

Experience strategy

Helping companies advance the user, worker and customer experience.

We enable companies to offer a “zero defect customer experience”. We use our skills in service design, omnichannel prototyping, and agile product & service management to define a coherent framework, design and lead the generation of the experiences next to come.

  • Futurescaping
  • Service design
  • Co-design workshop
  • Product management
  • Envisioning workshop
Product

Process, journey and model innovation

Helping companies create innovation from the inside out.

We help firms innovate their service models and their entire supply chain according to a CX point of view by applying design thinking, strategic foresight, innovation management, business model innovation and service design on their processes and value distribution channels.

  • Business model canvas
  • Design thinking
  • Contextual research
  • Innovation management
  • CX strategy
  • Service & culture design
Product

Technology envisioning and transformation strategy

Exploring the opportunities disclosed by the emerging technologies.

We help companies handle the complexity of the technological scenario, picking among the emerging trends those that can boost their business. We envision scenarios of use and co-design with our clients the strategies to grasp a competitive advantage.

  • Technology research
  • technology stewardship
  • Quality assurance
  • Scenario based design
  • Technology & innovation management
Product

Lean consulting and service prototyping

Prototyping continuous improvements.

We transfer the lean approach into our methodology to help companies generate continuous product and process improvement and eliminate non-value added activities. We use our skills in lean startup, lean thinking and service prototyping to validate their present and future offering.

  • Lean canvas
  • Chage management
  • Lean process & service improvement
  • Lean and agile assessment
  • Lean startup
Product

Service discovery, validation and testing

Helping companies conceive their next generation of services.

We help our clients imagine and explore the future of their services and customer experience. We use our skills in qualitative and quantitative research, ethnography and data science to discover a new space of opportunities, test and validate new products and services.

  • Usability & agile testing
  • Service blueprint
  • Design research
  • Ethnography
  • Experience mapping
Product

Design leadership training, coaching and mentoring

Coaching firms to develop a design driven mindset.

Design gives business the power to generate value, differentiate, and achieve competitive advantage. We share tools and our expertise with companies who want to incorporate a design thinking attitude within their organization and train their leaders to acquire a different perspective.

  • Design leadership training
  • Experience envisioning workshop
  • Design management training
  • Experience camp
  • Kaikaku

We help you innovate your business, your services and products with Business Innovation by Design

Discover how design can evolve the future of your business.

Business innovation by design →

Evolutive Experience Design

Our proprietary process for products & services management. EVO focuses on the evolution of the experience, constantly improving it over time.

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